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Why NAOSA Exists: Protecting Seniors from Scams and Unethical Practices

Why NAOSA Exists
Why NAOSA Exists

Seniors and consumers today face a constant stream of information and offers. While some are legitimate, many are not—and this makes it easier for unscrupulous professionals and scammers to take advantage. The National Association of Senior Advocates (NAOSA) was created to help seniors and all consumers navigate this complex landscape safely.

Why Seniors Are at Risk

Seniors are particularly vulnerable to scams for several reasons:

How NAOSA Protects Consumers

NAOSA’s mission is to promote ethical business practices and connect consumers with professionals who have been thoroughly vetted. Key ways we do this include:

By relying on NAOSA, seniors can reduce their risk of falling victim to scams and make informed decisions about professionals who handle their finances, health, or care.

To start protecting yourself today, explore NAOSA’s consumer guides for practical advice on spotting scams and choosing ethical professionals.

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Medicare Fraud Alert: Beware of Hospice Enrollment Scams

Beware of Hospice Enrollment Scams

Medicare is warning seniors and caregivers about a growing scam involving fraudulent hospice enrollment. Scammers may pose as salespeople, healthcare workers, or community helpers offering so-called “free” services or gifts. Their real goal is to trick you into signing up for hospice care without your knowledge—so they can illegally bill Medicare under your name.

Here’s how the scam works:

Protect Yourself:

Watch this short Medicare video from Dr. Oz to learn more:
Medicare Fraud Prevention Video

If you suspect Medicare fraud, call 1-800-MEDICARE (1-800-633-4227) or report it at Medicare.gov/fraud.

Together, we can crush fraud.

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Recognize Business and Government Imposters who want your Money

Phone call older lady

Scammers impersonating government officials craft convincing stories to steal your money or personal information. They have now adopted a new, multi-layered tactic. Here’s how to recognize it:

First, scammers pose as representatives of a company, contacting you about a routine issue, such as suspicious charges on your Amazon account, a virus on your computer, or an account breach.

The situation then intensifies: They falsely claim your name is involved in serious crimes and that the court is about to seize your bank account or retirement savings.

Next, they switch roles from harbingers of bad news to saviors, supposedly connecting you with a government official to “resolve” the problem.

However, the person they transfer you to is not a government employee. Instead, they aim to trick you into withdrawing cash from your accounts and handing it over to them.

Here’s how scammers deceive you:

Remember, genuine government employees will never:

If you receive a call like this, immediately hang up. Wait until you receive an official notification. If the matter is legitimate, you will receive a letter in the mail.

For more tips on avoiding imposter scams, visit How To Avoid Imposter Scams. To report an imposter scam, go to ReportFraud.ftc.gov.

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Choosing the Right Fee Structure for Estate Planning: Flat Fees Versus Hourly Rates

Wills and Trusts Graphic

When it comes to estate planning, selecting the appropriate fee structure is crucial for both clients and attorneys. In most cases, flat fees offer a straightforward and predictable approach, making them the preferred choice for the majority of wills and trusts. However, there are exceptions, particularly in complex cases where hourly rates may be more suitable.

Flat fees provide clarity and transparency, giving clients a clear understanding of their financial commitment upfront. This structure is ideal for standard estate planning services, where the scope of work is well-defined and the process is relatively straightforward. With flat fees, clients can budget effectively and avoid any surprises when it comes to legal costs.

However, in cases involving complex estate plans with intricate legal requirements or unique circumstances, hourly rates may offer greater flexibility and accuracy. These situations often require extensive analysis, consultation, and ongoing support, which can vary significantly in terms of time and effort. Paying by the hour allows clients to receive the personalized attention and comprehensive assistance necessary for their complex estate planning needs.

Ultimately, the choice between flat fees and hourly rates depends on the individual circumstances of each case. While flat fees are generally appropriate for most estate planning scenarios, complex cases may benefit from the flexibility and tailored approach offered by hourly billing.

Making informed decisions regarding an attorney also extends beyond choosing the right fee structure; it involves selecting a lawyer you trust, who has good references, and is known for ethical billing practices. Please see the NAOSA Consumer Guide for more information.

In summary, flat fees are typically the preferred fee structure for estate planning, providing simplicity and predictability for clients. However, in instances of complex estate matters, hourly rates may be more suitable, offering the flexibility and personalized attention required to navigate intricate legal challenges effectively. By understanding the nuances of each fee structure, clients can make informed decisions that align with their specific needs and objectives in estate planning.

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Protect Yourself from Spam Texts and Emails

Every day brings a fresh batch of spam texts and emails flooding our inboxes. Spam is more than just annoying; it’s often a vehicle for scams or attempts to infect your device with malware. If you’re tired of dealing with spam, there are steps you can take to protect yourself.

Scammers employ various tactics to make their spam messages appear legitimate, hoping to lure you into clicking on links and divulging personal or financial information. Your passwords, bank account details, and Social Security numbers are particularly valuable to them. With access to such information, scammers can attempt to steal your money or identity, or both.

To minimize spam and avoid falling victim to scams:

  1. Utilize filters: Take advantage of your mobile phone’s filtering options to block texts from unknown senders. AppleGoogle and most others provide this service. Additionally, consider using call blocking apps or services provided by your wireless carrier. Email providers like Gmail often have robust spam filters enabled by default. If spam sneaks into your inbox, mark it as junk or spam.

  2. Safeguard personal information: Before sharing personal details online, via email, or in text messages, pause and question why the recipient requires this information and what they intend to do with it. Never disclose your Social Security number to unsolicited contacts.

  3. Opt out of unwanted emails: Reduce the influx of unwanted emails by unsubscribing from mailing lists. This minimizes the risk of inadvertently clicking on links that could lead to phishing scams.

  4. Report suspicious messages: Take action against unwanted messages by reporting them. Utilize your phone’s “report junk” feature or forward suspicious texts to 7726 (SPAM). Similarly, forward unwanted emails to your email provider for further action.

Educate yourself further on reducing spam texts and emails. If you suspect a scam, report it to the FTC and your state agency. Go to ReportFraud.ftc.gov. Your reports help the FTC and our law enforcement partners stop scammers.

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Beware of Driveway Sealant Scams: Insights from Consumer Reports and BBB

Beware of Driveway Sealant Scams: Insights from Consumer Reports and BBB

When it comes to protecting your driveway and maintaining its longevity, opting for a quality sealant seems like a prudent choice. However, recent reports from reputable sources like Consumer Reports and the Better Business Bureau (BBB) shed light on a concerning trend: driveway sealant scams.

Consumer Reports Findings:

Consumer Reports, a trusted voice in product testing and consumer advocacy, has issued warnings regarding fraudulent driveway sealing services. These scams typically involve individuals going door-to-door offering driveway sealing services at seemingly attractive prices. However, the sealant used is often of inferior quality, diluted, or even completely absent, leaving homeowners with a subpar result and wasted money.

In their investigations, Consumer Reports has found instances where these fraudulent contractors prey on vulnerable homeowners, particularly the elderly, promising professional-grade sealing services but delivering substandard workmanship. Such deceptive practices not only harm consumers financially but also erode trust in legitimate businesses operating in the driveway maintenance industry.

BBB Alerts:

The Better Business Bureau has also issued alerts regarding driveway sealant scams. Through their consumer complaint database, BBB has documented numerous cases of homeowners falling victim to unscrupulous contractors promising high-quality sealant applications but failing to deliver on their promises.

These scams often involve pressure tactics, such as claiming the need for immediate sealing due to nonexistent driveway damage or offering significant discounts for on-the-spot decisions. Unfortunately, many consumers have reported paying for services that were either poorly executed or never completed, resulting in frustration and financial loss.

Protect Yourself:

So, how can you safeguard yourself against driveway sealant scams? Here are some tips:

  1. Research Thoroughly: Before engaging any contractor for driveway sealing services, research their reputation online. Check for reviews, ratings, and complaints on platforms like the BBB website and consumer review websites.
  2. Ask for Credentials: Legitimate contractors should be licensed, insured, and bonded. Ask for proof of credentials before agreeing to any services.
  3. Get Multiple Quotes: Obtain quotes from multiple contractors to compare pricing and service offerings. Be wary of significantly low estimates, as they could be indicative of inferior materials or shoddy workmanship.
  4. Request a Written Contract: Insist on a detailed written contract outlining the scope of work, materials to be used, and payment terms. Avoid contractors who refuse to provide written documentation.
  5. Trust Your Instincts: If something feels off or too good to be true, trust your instincts and proceed with caution. Don’t be pressured into making hasty decisions.

 

Conclusion:

Driveway sealant scams are a prevalent issue that can leave homeowners with both financial and emotional distress. By staying informed, conducting thorough research, and exercising caution when hiring contractors, you can protect yourself from falling victim to these deceptive practices. Remember, when it comes to driveway maintenance, investing in quality services from reputable professionals is always the best choice for long-term satisfaction and peace of mind.

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National Slam the Scam Day is March 7th.

National Slam the Scam Day

March 7th marks the annual Slam the Scam Day, designated by the Social Security Administration (SSA). This day serves as a crucial reminder that scammers target individuals of all ages. Sadly, older adults remain particularly vulnerable to these fraudulent schemes, exploiting vulnerabilities we’re all too aware of.

Join us and the SSA in our collective effort to combat scams. By spreading awareness, you contribute significantly to thwarting this persistent threat. Download a free copy or share this article to amplify our message and protect our communities!

Here’s how to recognize scammers. They may:

Do not give scammers money or personal information. Ignore them!

How to avoid a scam:

Sign up for NAOSA scam alerts. Sign Up Now

Download a free copy of this alert and share with family and friends. 

Credit: Social Security Administration, Publication No. 05-10597 | January 2024

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Tax Fraud is on the Rise!

IRS Scam

The scam involving fake tax returns is happening again this year. The scam targets individuals like you, aimed at stealing your sensitive personal information, particularly your Social Security Number (SSN), for fraudulent purposes, which includes filing a fraudulent tax return and stealing your refund.

Here’s how the scam works: Scammers obtain your SSN through various means, such as phishing emails, fake phone calls, or even through data breaches. Once they have your SSN, they file a false tax return on your behalf, claiming refunds that rightfully belong to you.

To protect yourself and your hard-earned money, we urge you to take the following precautions immediately:

1: Be Vigilant: Be wary of unsolicited emails, phone calls, or messages requesting your personal information, especially your SSN. Legitimate government agencies and financial institutions will never ask for such sensitive details via these channels.

2: Verify Sources: Before providing any personal information, verify the legitimacy of the requestor. If in doubt, contact the organization directly using official contact information from their website or other trusted sources.

3: Secure Your SSN: Treat your SSN as highly confidential information. Avoid carrying your Social Security card in your wallet or sharing it unnecessarily.

4: Monitor Your Finances: Regularly review your bank statements, credit reports, and tax records for any suspicious activity or unauthorized transactions.

5: File Early: File your tax returns as early as possible to minimize the window of opportunity for scammers to file fraudulent returns in your name.

If you suspect or know that you may have been a victim of tax-related identity theft, here’s how you can discover if someone has filed a fraudulent return using your SSN:

If you suspect that you’ve been a victim of tax-related identity theft or any other scam, don’t hesitate to report it to the appropriate authorities immediately.

For more information and resources on protecting yourself from tax-related scams, please visit the official websites of government agencies such as:

Internal Revenue Service (IRS): IRS Website https://www.irs.gov/newsroom/tax-scamsconsumer-alerts

Federal Trade Commission (FTC): FTC Tax Identity Theft Information, https://consumer.ftc.gov/articles/what-know-about-tax-identity-theft

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Check Fraud is surging! Don’t get scammed!

Check Fraud is surging! Don't get scammed!

The U.S. Postal Inspection Service as well as the Financial Crimes Enforcement Network (FinCEN) has issued advisories relating to recent surges in check fraud.

Fraudsters are stealing paper checks from the U.S. Mail by targeting blue U.S. Postal Service (USPS) collection boxes as well as personal (home) mailboxes. There has also been an uptick in thefts of checks by USPS employees who work at mail collection and processing facilities.

Fraudsters are utilizing check washing methods to alter the stolen checks. In this scheme, they change the payee, check number and often the dollar amount of the check. They then utilize fraudulent identities to deposit checks and steal money from your account. In some cases, stolen checks are also counterfeited using routing and account information from the original check.

Do’s and Don’ts on How to Protect Yourselves and your Business:

Contact the United States Postal Inspection Service if you’ve been scammed: uspis.gov/report

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Preventative Tips for Avoiding Scams

Recognize Swindlers at First Contact

Scammers often pose as public servants, distant relatives, non-profit organizations, or representatives from familiar companies when approaching their targets. Verify who you are speaking with before sending someone money or communicating your personal information, especially if the unexpected request originates from text messages, phone calls, or emails.

Never Send Money to Strangers

Fraudsters likewise pretend to be people in despair or loved ones who require help. These thieves will create fake websites or phony profiles on social media with the intent to deceive honest people into sending them money. Don’t be a victim—never send cash to someone you haven’t personally met.

Beware of Caller ID

Crooks often use hi-tech gadgets to send fake phone numbers to caller ID equipment; this means the number that pops up on your cell phone may not be real! Hang up on people who ask you for money or personal information over the phone, even if you recognize the number—you can always call the person back if you believe the request is legit.

Google Bizarre Money Requests

Discovering if strange money requests are genuine is easy in today’s internet society. Launch your favorite search engine and type in the business name, product name, or name of the person soliciting the cash. Next, include words like “scam,” “fraud,” or “fake,” and watch what happens. You may also Google unusual incidents such as “fake free iPod text” or perform phone number searches to learn if others fell victim to similar scams.

Use Credit Cards and Never Wire Cash

Banks protect credit card purchases from fraud, and they can reverse charges for customers who were victimized. Other payment methods, however, hold no fraud protection; for instance, cash transactions via Western Union wires or MoneyGram vouchers are irreversible once the receiver withdraws the electronic funds.

Get Advice Before Sending Cash

Always talk to a trusted friend, family member, or a financial adviser before you surrender cash or give someone your personal information if you believe an offer is too good to be true. Thieves get paid when fraud victims make hasty decisions under pressure. Take it easy, investigate the offer, do online searches and talk to someone. If the offer is legitimate, it will be there tomorrow for you to accept.

Never Prepay for a Promised Good or Service

Fraudsters often demand their victims pay in advance for services like home repair, credit repair, low-interest loan offers, or job placement assistance. Scammers may even claim that you must pay a small fee or pre-pay taxes to collect prizes you’ve won—don’t do it; chances are you’ll never see this money again.

Scrutinize Free Trial Periods

Companies are in business to make money and not to hand out free products or services. Beware of free trial periods that give you something free for a month, then bill you every month afterward until you cancel. Examine free trial offers carefully and study the fine print that memorializes the cancellation rules. You should further review your billing statements for unauthorized charges after accepting a free trial offer.

Designate a “Trusted Contact” to Monitor Bank and Broker Accounts

Sadly, friends or family of victims commit ninety percent of financial fraud incidents in the US. You can lessen this risk by assigning a bank or brokerage account “trusted contact” (trusted relative or friend) to act on your behalf whenever financial institutions suspect fraud on your account — doing so will give you a pair of second eyes for monitoring fraud activity.

Never Send Money After Depositing Unfamiliar Checks

Bank checks often take weeks to clear and even more time if they’re drawn from overseas financial institutions. American banks may advance you the funds on deposited checks within days, but that does not mean the bank draft isn’t fake—you are legally responsible for repaying the bank when checks bounce, so never wire money back to people who send you suspicious bank drafts.

Remain Socially Active

Isolation is one thing that can contribute to a senior’s financial vulnerability, as being cut off from the outside world can make it more difficult for others to detect warning signs. An isolated individual may also feel that they lack the resources and relationships they need to feel financially secure. One of the best safeguards against financial elder abuse is to create a strong support system.

Avoid Joint Bank Accounts

Some seniors might open a joint bank account so that a family member can more easily make payments or withdrawals on their behalf and help manage their finances. But a joint bank account can also serve as an easy way for theft and abuse to occur.

Don’t Give Up Your Home

Particularly when moving into an assisted living facility, an older adult might consider signing over their home to a trusted family member in order to let that person handle the selling of the home. A home can be among a senior’s most valuable assets, however, and it may not be a safe idea to sign the home over to another person, no matter how trustworthy they might be.

Invoke a Power of Attorney

The risk of financial abuse heightens after a person develops a decreased capacity to make independent financial decisions. Invoking a power of attorney can be one proactive way to prepare for the future of one’s wealth and assets. Seniors can consider getting legal advice to help in this process.

Set Up a Revocable Trust

Placing a senior’s assets in a revocable living trust and naming a fiduciary can be one way to protect against outsiders getting access to any of the senior’s assets that are of significant value.

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