If you’ve just decided on a new home, it’s now time to tackle the move. Whether you’re moving across town or across the country, you’ll likely need more than just a few friends to help with the heavy lifting. When hiring a moving company, it’s crucial to avoid scams. Here are some tips to help you protect yourself, and always remember to refer to the NAOSA Consumer Guides for more tips when hiring a mover.
1. Check the Company’s Registration and Reputation
If your move crosses state lines or goes outside the U.S., the moving company must be registered with the U.S. Department of Transportation (DOT). Check the DOT website to verify their registration and obtain details about the company.
For in-state moves, reach out to your state’s consumer protection office to learn about any local regulations or resources available on moving companies. Be sure to check the mover’s website for a local address, contact information, and proof of registration, licenses, and insurance.
Also, read online reviews and search for complaints or scams by typing the company’s name followed by the words “complaint” or “scam.”
2. Get Information in Writing
Obtain written estimates from multiple moving companies. They should either visit your home or ask for a detailed description of your belongings before providing an estimate. Make sure the estimates are thorough and list all of your property. Then, compare them.
Ask each company about their insurance policies and compensation in case any items are damaged during the move.
3. Watch for These Red Flags of a Scam
- Avoid movers who ask you to sign paperwork with blank spaces for crucial details like pricing, dates, or signatures.
- Don’t trust a company that demands cash or a large deposit upfront.
- Never hire an interstate mover that is not registered with the DOT.
4. Report Issues
For in-state moving problems, contact your state’s enforcement agency. If your move involves crossing state lines or leaving the country, report the issue to the DOT. If you suspect you’ve fallen victim to a scam, report it to the Federal Trade Commission (FTC) at ReportFraud.ftc.gov.
By following these steps and consulting the NAOSA Consumer Guides, you can ensure you hire a trustworthy mover and avoid scams. Safe moving!
